pjwgiv5o04altxh3 – Read and download Michael Sims’s book Agency Account Handling : Avoiding Blood, Sweat and Tears in PDF, EPub, Mobi, Kindle online. Free book Agency Account Handling : Avoiding Blood, Sweat and Tears by Michael Sims
Agency Account Handling : Avoiding Blood, Sweat and Tears by Michael Sims PDF (ZIP) Archive
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Summary: Agency Account Handling strives to distinguish between good account handling and great account handling. This book will help you understand the wider picture of client servicing, give you satisfied customers and allow you to go home at night with a smile on your face. In reality it may not avoid all the a blood, sweat and tearsa but it will certainly reduce them to a manageable level. Good account handlers know instinctively most of the principles associated with effective client servicing. What results in great account handling is the difference an individual makes, all those little agency touches that add up to a competitive advantage and, essentially, the decision by an individual to concentrate on the right mix of priorities which will produce the most effective results. It should inspire people to strive for satisfied clients, fulfilled professional lives and strong client service departments. “This book is a beacon for account handlers, giving insight, confidence and experience, whether you read it cover to cover or dip into relevant sections. It shines a light on the path to success for burgeoning careers and wily old dogs alike.” —-Steve Aldridge, Creative Partner, Partners Andrews Aldridge “Indispensable! A soup–to–nuts analysis of all aspects of account management. A must for any ambitious account handler, from any discipline, who wants to further their career.” —-Suki Thompson, Managing Director, The Haystack Group “There is much to recommend Mikea s book. First, it fills a gap in the market. I havena t come across anything on great account handling practice, previously. Second, it has terrific depth and breadth. But what makes Mikea s book really special is that it is a book to learn from. Having worked with Mike a lot over the last five years I know that he knows his stuff. What I hadna t realised is that he has a rare gift for imparting his stuff in the infectious way that is a pleasure to learn from.” —-Malcolm White, Executive Planning Director, Euro RSCG London show more
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Product details Format Hardback | 208 pages Dimensions 186 x 256 x 17mm | 580g Publication date 25 Jun 2004 Publisher John Wiley & Sons Inc Publication City/Country New York, United States Language English Edition Statement 1. Auflage ISBN10 0470871598 ISBN13 9780470871591 Bestsellers rank 574,459
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